At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award.
We’re proud to be named a Leader in the IDC Market Scape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights
. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.
Our mission is simple:
End Cyber Risk. We’re looking for a Manager, Concierge Security to be part of making this happen.
As a Manager, Concierge Security you will:
Responsible for hiring, training, and leading large disperse teams of Concierge Engineers
Define internal processes and ensure they integrate across the broader organization
Implement the vision and mission set by executive leadership into the highest quality, scalable and consistent customer experience
Collaborate across teams to deliver new security technology approaches and implementation of security solutions with a constant focus on automation
Develop and report performance metrics that demonstrate business impact, operational efficiency, and risk reduction
Work with Customer Success, R&D and Sales Operations to ensure the operations center has the proper tools and process to ensure the proper delivery of security services
Drive requirements for innovation across our security stack to bring all our security relevant data together to allow for full situational awareness
We are looking for someone who has most of the following skills:
Knowledgeable of technological trends and developments in the area of information security and risk management
Extensive expertise in many areas of security including governance, risk and compliance and a thorough understanding of cybersecurity frameworks, regulatory compliance requirements and data privacy initiatives
Ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences
Experience leading a team responsible for threat hunting, identifying control gaps, and managing multiple high priority in-flight incidents simultaneously
Must be able to articulate information in presentation format in front of internal and external customers
Deep technology experience across corporate and product technology environments and Cloud, including AWS and Azure
Demonstrated success in delivering analysis and technology via a creative approach with the mindset of an adversary
Bachelor’s degree in Information Systems, Computer Science or related field plus relevant cybersecurity certifications
3 + years experience leading Security Operations in a global organization with Cloud and SaaS products
At least two years on security consulting experience
5+ years in Cybersecurity role
About Arctic Wolf
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity .
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive…
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