Site Reliability Engineer II

Do you enjoy getting to the bottom of a packet that never arrived?

Are you passionate about software-defined networking, secure connectivity, and making large-scale cloud infrastructure safe to change?

Join our Site Reliability team

The Cloud Networking SRE team designs, deploys, and maintains the applications and infrastructure behind Akamai Cloud's networking products. Our VPC and Cloud Firewall stack gives customers isolated private networks, stateful traffic filtering, and secure site-to-site and multi-cloud connectivity.

Help us shape the future of the Internet

In this role, you will own day-to-day reliability of our private networking, firewall, and IPSec Gateway services. You'll work with software engineering, product, and operations teams to ship dataplane and control-plane changes safely across a global fleet. You will run release rollouts, automate operational toil, build monitoring, and troubleshoot customer-impacting networking issues down to the packet. You will use open-source tools alongside internal Akamai tooling.

As a Site Reliability Engineer II, you will be responsible for:

• Planning and executing phased rollouts of VPC and Cloud Firewall dataplane binaries and feature-flag enablements
• Operating and troubleshooting private networking (subnets, routing, overlay/encapsulation) and stateful firewall rule enforcement on Linux hosts.
• Supporting operation and readiness of the IPSec Gateway and Multi-Cloud Networking services, including tunnel health, IKE/IPsec negotiation issues, and cross-cloud connectivity.
• Automating rollout steps, health checks, and recurring operational tasks using Python, Shell, and Salt Stack.
• Building and maintaining Prometheus metrics, Grafana dashboards, alerts, and runbooks; support and improve SLOs for VPC, Cloud Firewall, and IPSec Gateway.
• Joining on-call and incident triage for networking issues, drive mitigation to reduce MTTR, and contribute to post-mortem reviews and follow-up actions.
• Contributing to Technical Readiness Reviews (TRRs) for new features, and keep SOPs and team knowledge bases current.

Do what you love

To be successful in this role you will:

• Have 2 years of relevant experience and a Bachelor's degree in Computer Science or its equivalent
• Have an understanding of core networking: TCP/IP, subnetting, L2/L3 routing, NAT, DNS, and stateful firewalling.
• Possess hands-on Linux networking experience: network name spaces, bridges, virtual interfaces, iptables/nftables, and connection tracking (conntrack).
• Possess packet-level troubleshooting skills with tools such as tcpdump, Wireshark/tshark, ip, ss, trace route, and mtr.
• Have experience writing automation in Python or Shell, and with configuration management (Salt Stack or Ansible) and CI/CD (Jenkins).
• Have experience with Prometheus and Grafana for metrics, dashboards, and alerting.
• Have a clear understanding of deployment safety: phased rollouts, canaries, feature flags, validation, and rollback.
• Possess the ability to work effectively with moderate supervision, communicate clearly during incidents, and prioritize operational work.

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security
:
Neutralizing threats before they ever reach your data.
Content Delivery
:
Scaling the world's biggest moments without a glitch.
AI
:
Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work.

Flex Base adapts to your job's needs

Akamai's Flex Base program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in…