Service Coordinator​/Administrator

Jark Cambridge Ltd is looking for an organised, proactive and customer-focused Service Coordinator / Administrator to join a busy Service Department based in Fordham, Cambridgeshire.

Working within the Fire and Security industry, you will play a key role in ensuring the smooth and efficient running of our Service Department. You will be responsible for coordinating engineers, managing customer service requests, scheduling maintenance visits and reactive call-outs, and providing essential administrative support to the Service Managers.

This is a varied and fast-paced role, ideal for someone who enjoys working in a busy environment, can confidently manage multiple priorities and takes pride in delivering excellent customer service.

Key Responsibilities:

• Coordinate and schedule engineers' daily workloads, including planned preventative maintenance (PPM), reactive call-outs and remedial works.

• Manage the Service Department inbox, responding to customer enquiries and ensuring requests are dealt with promptly.

• Build and maintain strong relationships with clients, engineers and suppliers.

• Liaise with customers and engineers to arrange appointments and ensure work is completed efficiently.

• Prepare and issue service quotations, annual maintenance renewal quotations and relevant documentation.

• Ensure all service paperwork is received, processed and maintained in accordance with company procedures and ISO requirements.

• Provide administrative and PA support to the Service Managers.

• Raise purchase orders and liaise with suppliers regarding materials and equipment.

• Assist with invoicing, invoice queries and outstanding customer accounts.

• Coordinate and maintain the engineers' on-call rota.

• Ensure customer records and service systems are kept accurate and up to date.

• Monitor departmental performance and assist in achieving service KPIs.

• Provide general administrative support, including answering telephone calls and managing incoming enquiries.
Ideally, you will have:

• Previous experience in an administration, coordination or customer service role.

• Excellent organisational skills and the ability to manage multiple tasks and changing priorities.

• Strong written and verbal communication skills.

• A professional and confident telephone manner.

• Good IT skills, including Microsoft Word, Excel and Outlook.

• The ability to work independently and as part of a team.

• A proactive, can-do attitude with excellent attention to detail.

• The ability to remain calm and professional in a busy environment.

• Good numerical skills and an understanding of basic financial administration.

Experience with in the Fire and Security industry would be beneficial but is not essential, as a willingness to learn and develop industry knowledge is equally important.

What We Offer:

• Competitive salary, dependent on experience.

• 23 days annual holiday plus 8 bank holidays.

• Company pension scheme.

• Health Cash Plan.

• Long Service Recognition Awards.

• The opportunity to develop your skills and knowledge within an established and growing industry.

• A varied and rewarding role within a supportive team