Outpatient Receptionist Weekend Ad Hoc

As an Outpatient Receptionist, you will be the first point of contact for patients attending their appointments.

You will play an important role in ensuring clinics run smoothly, patients feel welcomed and supported, and clinical teams receive the administrative assistance they need.

You will work alongside Outpatient Network clinicians and CUH staff, helping to deliver an efficient and positive outpatient experience.

As an Outpatient Receptionist, you will be the first point of contact for patients attending their appointments.

You will play an important role in ensuring clinics run smoothly, patients feel welcomed and supported, and clinical teams receive the administrative assistance they need.

You will work alongside Outpatient Network clinicians and CUH staff, helping to deliver an efficient and positive outpatient experience.

Outpatient Network is a specialist healthcare in sourcing provider working in partnership with NHS Trusts to deliver additional outpatient capacity, improve patient access and support the reduction of NHS waiting lists.

We are looking for a friendly, professional and organised Outpatient Receptionist to join our team, supporting outpatient clinics delivered by Outpatient Network at Cambridge University Hospitals NHS Foundation Trust (CUH).

This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working in a healthcare environment and making a positive difference to patients.

The Role

As an Outpatient Receptionist, you will be the first point of contact for patients attending their appointments.

You will play an important role in ensuring clinics run smoothly, patients feel welcomed and supported, and clinical teams receive the administrative assistance they need.

You will work alongside Outpatient Network clinicians and CUH staff, helping to deliver an efficient and positive outpatient experience.

Pay and Working Hours

£15.00 per hour, paid via PAYE.

A minimum commitment of two weekends per month is required.

Typical working hours are approximately 08:0017:00, depending on the service and clinic requirements.

Shifts will be offered according to operational requirements and clinic schedules.

Key Responsibilities

Patient Reception and Customer Service

Welcome and greet patients attending outpatient appointments.

Check patients into clinics and confirm their attendance.

Verify patient details and ensure information is accurate.

Direct patients to the correct waiting areas and clinical rooms.

Respond to general patient enquiries in a friendly and professional manner.

Provide reassurance and assistance to patients who may be anxious or require additional support.

Maintain patient dignity, privacy and confidentiality.

Administrative Duties

Maintain accurate patient attendance records and clinic documentation.

Use relevant CUH patient administration systems, following local procedures and access permissions.

Manage clinic lists and notify clinical staff when patients arrive.

Assist with appointment enquiries, cancellations and rescheduling where authorised.

Ensure relevant patient documentation is available to clinical teams.

Record clinic activity and patient attendance accurately.

Complete general administrative duties to support the smooth running of clinics.

Clinic Support and Teamwork

Work closely with Outpatient Network clinicians and operational teams.

Liaise with CUH reception teams and other hospital departments.

Support the smooth running of outpatient clinics and help minimise patient waiting times.

Communicate clinic delays, changes or operational issues to the appropriate team.

Assist with preparing reception and clinic areas before sessions commence.

Maintain an organised and…