Technical Services Administrator

We're looking for a highly organised and proactive Technical Services Administrator to join our Technical Services & Solutions team based in Bar Hill, Cambridge for a 6-month fixed-term contract (FTC).

We're looking for a highly organised and proactive Technical Services Administrator to join our Technical Services & Solutions team based in Bar Hill, Cambridge for a 6-month fixed-term contract (FTC). This is a key administrative role supporting our field engineers, managers, sales teams and customers, ensuring the smooth coordination and delivery of technical service activities across the UK. Acting as a central point of contact, you'll help maintain accurate records, support operational processes, coordinate customer communications and contribute to the overall efficiency of the department.

The role offers excellent exposure across multiple areas of the business, including Technical Services, Sales, Finance and Operations, providing an opportunity to develop a broad understanding of service delivery within a leading technology company. This is an ideal opportunity for someone who enjoys working in a fast-paced environment, takes pride in organisation and administration, and is looking to develop their career within a collaborative and customer-focused team.

• Manage customer service requests and ensure appropriate allocation.
• Create and maintain service records and customer documentation.
• Process service-related orders, quotations and invoices.
• Provide updates to customers regarding service visits, installations and ongoing activities.
• Produce operational and performance reports.
• Maintain service records, compliance documentation and departmental communications.
• Coordinate stock, spare parts and equipment administration.
• Support engineers, managers and field-based teams with day-to-day administration.
• Assist with onboarding, training coordination and continuous improvement initiatives.
• Collaborate with Sales, Finance and Operations to ensure smooth business processes.

To be successful in this role, you'll be organised, detail-focused and comfortable managing multiple priorities simultaneously.

• Strong organisational and administrative skills.
• Excellent written and verbal communication skills.
• A customer-focused approach.
• Good time management and attention to detail.
• The ability to build professional working relationships with colleagues and customers.
• Initiative, resilience and a willingness to learn.
• Strong problem-solving and analytical skills.
• Confidence using Microsoft Office applications, including Outlook and Excel.
• Experience in a service, administration or coordination environment would be advantageous.

At Domino, we encourage continuous development and career progression. In this role you'll gain exposure to service operations, customer support, reporting, stock administration and cross-functional business processes, providing an excellent foundation for future career growth within Technical Services and Operations.

Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.

As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:

• 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
• A discretionary bonus scheme, a testament to your hard work and dedication.
• Life insurance, providing security and peace of mind for you and your loved ones.
• Medical insurance with the option of…