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Service Desk Agent with German
Job in
Cambridge, Cambridgeshire, England, UK
Listed on 2025-11-21
Listing for:
Arche Consulting Sp. z o.o.
Full Time
position Listed on 2025-11-21
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- receiving and handling end-user calls,
- providing first-level technical resolutions,
- creating, categorizing, and prioritizing tickets,
- escalating tickets to the appropriate support groups,
- ensuring incident resolution and recovery,
- taking ownership of incoming issues until fully resolved.
- german at C1 level (minimum 45/50 score in language assessment),
- english at B1+ level,
- experience in IT Service Desk or Customer Support preferred; fresh graduates accepted for 24/7 shifts,
- minimum of a high-school diploma,
- valid language certification (e.g., TELC, Cambridge, Goethe Institute); the exact level and exam name must be provided.
- opportunity to work with prestigious international clients.
- comprehensive training and continuous support during onboarding.
- clear development path within IT support and access to professional learning opportunities.
- multicultural and inclusive working environment.
- annual cafeteria allowance with flexible benefit options (transport pass, recreation card, health fund, cultural vouchers, cash option).
- language learning support with up to 80% reimbursement of course fees.
- annual performance-based bonus eligibility.
- access to sports benefits, including AYCM pass and nearby gym/pool facilities.
- travel cost reimbursement for employees commuting from outside Budapest.
- free and discounted private medical check-ups.
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