Customer Service Advisor

We're looking for a passionate customer service professional to complement our established team based within our Lettings Centre in Great Shelford. As a Customer Service Advisor, you will provide end‑of‑tenancy administration support services to branches, landlords and tenants.

• Administering Tenancy Deposit Scheme referrals by liaising with landlords, tenants, branch staff and client accounting.
• Advising and obtaining instructions from landlords and tenants at the end of the tenancy.
• Drawing up a schedule of costs based on the checkout report.
• Ensuring that relevant payments are instructed promptly and properly regarding contractors and deposits.
• Providing customer service and administrative support.

• Detail oriented, organised and solid administration skills.
• Excellent verbal and written communication skills.
• IT literate (MS Office, internet, email systems).

• Starting salary of £24,670.
• Industry‑leading training and development.
• Support in training towards ARLA – NFOPP qualifications.
• Generous holiday entitlement, plus a day off for your birthday.
• Clear career progression opportunities.
• Collaborative, rewarding and fun environment.
• Team incentives.
• Company pension.
• Life insurance.
• 24/7 AIG Smart Health (including virtual GP) coverage for you and your family.
• Employee discounts and wellness programme.
• Enhanced maternity and paternity leave.