Customer Service

Location: Bar Hill

Job Description:Job:
Customer Service Specialist

• Location:
  
  Bar Hill
• Salary 27,000
• Monday to Friday
• Tempt to perm

We are seeking a positive, enthusiastic individual to join our clients Customer Service team in a fast-paced manufacturing environment. This role is ideal for someone with strong communication skills who enjoys working with both internal teams and external customers, and who takes pride in delivering a high level of service.

Key Responsibilities

• Build and maintain strong relationships with customers via phone and email, developing a clear understanding of their business needs
• Respond to customer enquiries, liaising with internal departments as required and providing timely updates
• Process customer orders, including PO changes, rescheduling, rework, returns and repairs
• Collaborate closely with Production and Purchasing teams to meet delivery commitments, managing shortages and escalations
• Communicate and agree order changes internally and externally
• Raise credit and debit notes
• Maintain accurate system data, including price lists, quotes, RFQs, customer details, BOMs and drawings
• Review and manage the customer order book, communicating changes as required
• Support quotations, sales forecasting and job costings
• Attend and contribute to production meetings
• Identify potential issues and escalate appropriately
• Support stock takes and audits
• Complete additional tasks as requested by your line manager

Skills & Experience

• Highly organised with strong attention to detail
• Previous experience in a customer service or sales support role
• Advanced Microsoft Excel skills (essential)
• Ability to understand technical drawings (desirable)
• Experience in a manufacturing environment (desirable)
• SAP experience (desirable)

Benefits

• 25 days annual leave plus bank holidays (increasing to 30 days with long service)
• Early finish at 12:30pm every Friday
• Private healthcare and dental cover
• Income protection and 4x life assurance
• Profit share bonus and annual merit salary review
• Enhanced family leave
• Employee assistance programme
• Discount platform
• Company events