IT Support Technician - 1st Line

Location: Duxford

This is a newly created role through growth, and you will be joining a highly collaborative team, to deliver frontline technical support. You will play a key role in resolving day-to-day issues, supporting new starters, and ensuring technology enables the organisation to operate effectively.

Key Responsibilities
Provide 1st line technical support for hardware and software issues
Log, prioritise, troubleshoot and resolve IT tickets, escalating where appropriate
Support Microsoft 365, Windows and basic Active Directory administration
Set up and maintain meeting room and AV equipment
Deliver IT inductions and support employee onboarding and offboarding
Prepare and configure laptops, devices and user accounts for new starters
Maintain IT asset inventories, documentation and “how-to” guides
Support desk moves, office IT setup and general IT tasks

Experience Required
Experience in a 1st line IT support or IT service desk role
Working knowledge of Windows OS and Microsoft 365
Understanding of IT support principles and ticketing systems
Basic knowledge of Active Directory
Strong communication skills with the ability to explain technical issues clearly
A proactive, customer-focused and team-oriented approach
Relevant IT training or certifications (e.g. ITIL) – desirable
Exposure to Microsoft Teams, SharePoint or MDM – desirable
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