IT Support Technician - 1st Line

This is a newly created role through growth, and you will be joining a highly collaborative team, to deliver frontline technical support. You will play a key role in resolving day-to-day issues, supporting new starters, and ensuring technology enables the organisation to operate effectively.Key Responsibilities

• Provide 1st line technical support for hardware and software issues
• Log, prioritise, troubleshoot and resolve IT tickets, escalating where appropriate
• Support Microsoft 365, Windows and basic Active Directory administration
• Set up and maintain meeting room and AV equipment
• Deliver IT inductions and support employee onboarding and offboarding
• Prepare and configure laptops, devices and user accounts for new starters
• Maintain IT asset inventories, documentation and "how-to" guides
• Support desk moves, office IT setup and general IT tasks

Experience Required

• Experience in a 1st line IT support or IT service desk role
• Working knowledge of Windows OS and Microsoft 365
• Understanding of IT support principles and ticketing systems
• Basic knowledge of Active Directory
• Strong communication skills with the ability to explain technical issues clearly
• A proactive, customer-focused and team-oriented approach
• Relevant IT training or certifications (e.g. ITIL) - desirable
• Exposure to Microsoft Teams, SharePoint or MDM - desirable

Apply Now!