Facilities Manager

We are seeking a dynamic and experienced Facilities Manager to provide overall ownership and the day-to-day oversight of the safe, legal and smooth operation of our unique, private patient day-case centre and being part of the on-going development of our world class facility. This position is pivotal in managing the delivery of facilities services for the centre, by leading and line managing an in-house facilities team, whilst overseeing a third-party provider for hard and soft FM services under group-managed contracts.

This is role is line managed by the Operations Director but is supported by the Welbeck Group Capital Projects, Procurement and Finance Teams as well as subject matter experts (SMEs) for Infection Prevention and Control (IPC), water safety and ventilation.

• Location:
  
  Cambridge
• Full Time

Job Responsibilities
You will work predominantly Monday-Friday around the core hours of 9-6pm, however will need to be flexible to meet the needs of the centre which has extended opening hours and potential for weekend services. This role will have to manage out of hour contractors and, if required to attend at these times, would need to plan this as part of your core hours.

You will be leading on the facility management as the single point of contact for all engineering, building services and maintenance matters, maintaining high standards of operational performance, health and safety and cleanliness. Your focus will be proactive management of all facilities management function, monitoring and driving performance through KPIs and SLAs. There will also be a requirement to manage all on-site visiting contractors, including liaising and coordinating with clinical departments and specialist medical equipment companies.

You will have responsibilities as part of this role to be the Health and Safety Lead for the centre and for key compliance areas including water safety, fire safety, electrical safety, and medical gases.

Operational Facilities Management

• Manage maintenance teams, contractors, and service partners to deliver planned and reactive maintenance, ensuring optimal building performance and minimal disruption to clinical activity

• Monitor service delivery standards for cleaning, portering, front of house, waste, security, grounds maintenance and car park management

• Maintain a robust system of documentation, permits, safety logs, and compliance records in line with audit requirements

Regulatory Compliance and Safety

• Ensure full compliance with all statutory and regulatory requirements, including HTMs, HBNs, HSE, CQC, fire safety, legionella control, and environmental health standards

• Lead the development and testing of emergency plans, business continuity strategies, and site safety protocols

• Oversee all requirements for Health and Safety management under the centre governance structure, including training, KPIs, reporting and managing all actions from an external auditor

Workforce Leadership and Development

• Attract, retain, and develop a high-performing facilities team, fostering a positive open culture of accountability, learning, and growth where staff feel confident to speak up

• Provide effective line management and coaching, including involvement in all HR procedures such as disciplinary or capability procedures where required and supported by the Welbeck HR Team

• Ensure all team members are up to date with mandatory training as well as guest experience and brand awareness training

Project and Capital Works Management

• Support the central Welbeck teams on the planning, execution, and evaluation of capital projects, refurbishments, and infrastructure upgrades

• Ensure capital works are delivered on time, within budget, and to agreed quality and safety standards

• Liaise with architects, contractors, consultants, and regulatory bodies to ensure the smooth delivery of projects

Sustainability and Energy Efficiency

• Drive sustainability initiatives across the estate, including energy reduction, waste management, and sustainable procurement

• Monitor and report on energy consumption, costs and carbon footprint data, identifying…