Veterinary Receptionist Float

Veterinary Receptionist - Cambridge Float

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Salary: £12.33 per hour

Location: Village Vet (Milton, Longstanton, Cottenham, Royston and Whittlesford)

Job type: Part‑time

Hours: Approximately 35 hours per week, flexibly scheduled on a 4‑week cycle. May vary week to week.

Village Vet Cambridge have a fantastic opportunity for a Float Client Care Assistant for our Cambridgeshire veterinary practices! This front‑of‑house reception role covers our practices at Milton, Longstanton, Cottenham, Royston and Whittlesford and requires a very flexible, sociable and adaptable person with a passion for amazing customer service.

• Welcome clients and their pets into the branches with efficiency, courtesy and a friendly attitude.
• Manage and book appointments in a professional and efficient manner.
• Answer calls and communicate with veterinary practices, insurance companies and clients while maintaining a high level of customer service.
• Support the business with a range of administrative duties.
• Maintain a high level of attention to detail.
• Work well in a fast‑paced environment while consistently delivering excellent customer service and completing all tasks to a high standard.
• Show awareness of financial control within the practice and follow up with clients for outstanding payments.

• Experience dealing with customers in a customer‑facing role.
• Previous veterinary experience is desirable but not essential.
• A proactive, positive attitude.
• Adapt well to learning a new system if no prior experience.
• Excellent verbal and written communication skills.
• Highly motivated to provide excellent service to clients and the practice.
• Works well within a team and is a positive team member.
• Ability to work at a fast pace under pressure, manage own workload and work independently when the branch runs at a slower pace.
• Professional approach to work.
• Excellent administration, organisational and time‑management skills with keen attention to detail.
• Proficient IT skills – Microsoft Outlook, Word and Excel.

• 5 weeks holiday plus bank holidays and birthday leave.
• Career progression opportunities.
• Staff discount schemes.
• Life assurance.
• Enhanced sickness pay.
• Enhanced equal family leave.
• E‑car salary sacrifice scheme.
• Employer contribution pension scheme.
• Wellness programme including employee assistance programme, eyecare voucher scheme, free annual flu jab, cycle to work scheme and recruitment referral reward scheme.

We are a well‑established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire and Cambridgeshire.

Alongside all our primary care services we also have a 24‑hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.