Fragrance & Beauty Sales Consultant- John Lewis

Fragrance & Beauty Sales Consultant – John Lewis Cambridge

CHANEL, Cambridge, England, United Kingdom

Location: John Lewis Cambridge

Employment type: Permanent, 37.5 hours/week, any 5 in 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

As a Fragrance & Beauty Sales Consultant, you are the ultimate CHANEL ambassador and you will play a key role in our mission, embodying our values and DNA.

• Demonstrate your passion and knowledge in Fragrance, Makeup and Skincare
• Create a unique and personalised experience for our clients which is authentic and tailored to their personal needs
• Ensure excellence in client service in accordance with CHANEL’s rituals and standards
• Build and develop long lasting relationships to recruit, retain and increase client loyalty
• Contribute to the sales performance by leveraging all different levers that you will be provided with (products, services, clienteling tools, events, etc.) and develop cross‑selling among all categories
• Uphold an omni‑channel mindset to directly benefit the client, producing a seamless experience from in‑store to online and vice versa
• Be part of a collaborative and inclusive community to achieve individual and collective goals

• Service oriented approach: proven experience in a client facing role where delivering excellent client experience was paramount to delight the client
• Confidence: ability to apply product expertise to client needs in genuine and personalised way and suggest alternatives with active listening skills
• Fragrance & Beauty product knowledge: can close the sale by linking product knowledge to client needs
• Empathy and active listening: understand and adapt the selling ceremony to the client’s needs
• Passion: enthusiasm for Fragrance & Beauty products, services, and the ability to demonstrate it to the customer, managers and team members
• Problem solving attitude: can overcome obstacles and objections with a positive attitude

• Fostering meaningful client experience
• Achieving sustainable growth and performance based on targets and KPIs
• Nourishing a beauty culture, constantly following latest trends and being pro‑active in self‑learning
• Working in a highly collaborative and fast‑paced environment

• Opportunity to work with one of the leading luxury brands with a wealth of heritage and innovation to transcend time and generations through the ultimate CHANEL creations
• Dedicated to creating the conditions for people to perform at their best; building on strengths and enabling new opportunities. You will work with inspirational colleagues and managers that will coach and develop you throughout your CHANEL career journey
• Immersion into a House of creation and luxury through attending inspirational conferences and training initiatives in our Training Academy, elevating your expertise to educate and inspire our clients

• Physical Wellbeing:
  Private Medical Insurance covering pre‑existing medical conditions and ability to add family members;
  Online GP App with 24/7 appointments within 24 hours;
  Cycle Scheme participation for a tax‑exempt bike and/or accessories.
• Financial Wellbeing:
  Pension, Life Assurance and Retail Discounts across multiple retailers including supermarkets, gyms, days out and many more.
• Mental Wellbeing:
  Employee Assistance Programmes and other support lines.
• Lifestyle:
  Arts & Culture ticket discounts across major London attractions, CHANEL product discounts and employee‑only sales.
• Employee Recognition:
  Service Awards Programme offering CHANEL products, retail vouchers and additional holidays across milestones.
• Benefits are eligibility dependent and subject to change at any time.

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