Relief Security Operations Centre Operator CB

Position: Relief Security Operations Centre Operator CB21

About us

Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.

Our mission

Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.

Our Vision

To be a trusted partner for Security solutions through intelligence, innovation, and influence.

Reward and Benefits

• Unlimited training and opportunities to progress
• £15.20 per hour
• Flexible shift pattern; working days, nights and weekends
• On-site Gym
• Free on-site parking
• Up to 28 days paid holiday (site and shift dependant)
• Recognition rewards
• Access to a 24/7 employee wellbeing support line
• Virtual GP Service
• Earn an extra bonus through recommend a Friend Scheme, no limits

The Opportunity

An exciting opportunity has come up for a Operator role in our Security Operations Centre (SOC) based in the amazing grounds of our Head Office in Granta Park. You will work as part of a multi-skilled team overseeing the day-to-day operations of the business and providing support and monitoring to our out-of-hours teams.

The role offers excellent opportunities for development and progression, and the successful candidate will undergo full training prior to undertaking the role. You will be part of a close and mission focused team from the start. A strong telephonecustomer service/call centre style background would be advantageous.

Your duties include (but are not limited to)

• To be able to escape to the correct level, manage information and reporting, resolve challenges and issues quickly by providing informed and fast decisions.
• Complete detailed and accurate reports which are sent to clients and managers.
• Monitoring and responding to CCTV systems (we will provide adequate training and the necessary licenced course to be qualified).
• Provide telephone and email support as required.
• Monitoring Staff Welfare via check call system.
• Assisting with resourcing, with looking to cover shifts as required.
• Overseeing the Mobile Patrol and Response Team, completing alarm response reports and actions.
• Providing an out-of-hours telephone answering system for Dardan's clients.

Full in-house training will be provided.

Essential Skills and Experience

• Right to work in the UK and a five-year checkable history.
• Punctual and reliable.
• Exceptional communication skills.
• Passionate about creating an expectational customer experience.
• Knowledge of the MS packages (excel, word, outlook).
• Highly intuitive with a curious mindset.
• Highly presentable in line with our corporate brand.
• Resilient and pro‑active in your work.

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We are Dardan

Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”.

Diversity, Inclusion and Equality

At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients.

We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.

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