Customer Service Executive

Join to apply for the Customer Service Executive role at Arnold Clark
. We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Volkswagen/MG branch in Rutherglen and help customers get excited about our products.

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression

You’ll work a five‑day week on a set rota that includes weekends (38 hours per week).

At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are in‑branch experts who learn about our products and develop their communication skills, both in person and digitally, so they can help customers make the right choice when buying a vehicle. Their expertise develops further into understanding all elements of the sales journey – from enquiry to sale, to delivery, and beyond.

As part of a cohesive team, Product Geniuses will have full support from branch management.

This will be a great fit for a customer‑service superstar full of bright ideas about how to create an exceptional experience. You’ll receive plenty of training, but we’re looking for candidates with a thirst for knowledge and an ability to learn. We expect you to be a great team player looking for clear career progression into car sales.

• Preparing the showroom and cars for the day ahead
• Assisting with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Sorting up on our vehicles and manufacturers
• Learning about our products to help customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

• Confident communicator who understands that a positive attitude yields great results
• Willingness to go the extra mile
• Full UK driving licence
• Comfortable working on own initiative as well as in a team
• Eager to progress within the role to car sales (our company value of progression)

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and communities, nurture talent and encourage ambition, and are passionate about people who take pride in their work. Our employees are at the heart of everything – diverse in our make‑up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Motor Vehicle Manufacturing, Hospitality, and Retail