IT Support Engineer

Our Vision

Our vision is to establish HUGO BOSS as the leading premium tech‑driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion! At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity – because only when we break new ground together can we create something unique.

Become part of our team of more than 19,000 employees worldwide and shape your future at HUGO BOSS!

IT Support Engineer – HUGO BOSS UK Ltd.

Location:

London, United Kingdom. Type:
Full‑time, Level: P4.

HUGO BOSS UK Ltd. is looking for an IT Support Engineer Northern Hub to join the team! The purpose of this role is to provide comprehensive systems and desktop support for our end users (Office & Retail Stores), ensuring smooth day‑to‑day operations across the Northern Hub (UK/IE, Nordics & Baltics). Your technical expertise will be crucial in resolving IT issues and maintaining system integrity.

• Provide technical support for hardware and software in stores and offices, ensuring timely resolution of IT tickets and inquiries.
• Manage and support systems including Windows 10 and 11, macOS, iOS, Intune, Microsoft 365, Teams, Meeting Rooms, Retail POS systems, network equipment, wireless access points, and RFID label printers.
• Assist in IT projects, set up retail stores, and improve technical infrastructure in collaboration with project teams.
• Manage and oversee external service providers to ensure service quality and implement IT solutions aligned with business needs.
• Build and maintain strong relationships with service providers, acting as the primary contact for communication and problem resolution.
• Work closely with HQ in Metzingen and other international teams, supporting cross‑country IT initiatives and projects.
• Create and maintain technical documentation, regularly reporting on the status of IT projects and tickets.
• Train and support staff on IT systems and best practices to enhance productivity and efficiency.
• Willingness to travel occasionally and work outside regular business hours to meet project demands and support critical operations.

• Solid IT support experience (min. 3 years) in retail or international environments, with strong technical problem‑solving skills.
• Proven expertise in managing service providers to ensure quality delivery and effective IT solution implementation.
• Proficiency in creating and maintaining technical documentation and reporting.
• Strong skills in stakeholder management and communication, facilitating collaboration across teams and countries.
• Ability to coordinate and lead cross‑country IT initiatives with international teams.
• Excellent English communication skills.

• We value your work: receive an attractive salary and a mobility allowance / Deutschlandticket.
• Made for Me: enjoy the freedom of our flexible working model. With 'Threedom of Work', spend 3 days in Metzingen and 2 days working remotely.
• High‑performing people need a healthy balance. Take advantage of the employee gym, a variety of sports activities, a 37‑hour work week, and enjoy two vacation days per month.
• Your personal development is important to us. We offer a wide range of training opportunities at our HUGO BOSS University.
• Exclusive discounts for shopping and arts: benefit from discounts for family and friends, along with free entrance to more than 15 international art museums.
• Does innovation drive you? Same for us! This passion is reflected in our modern workplaces and innovative tools.
• Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights. As part of our commitment, we offer an environmentally friendly bus shuttle.
• We also place great importance to good taste when it comes to food. Welcome to our award‑winning restaurant & café Times.

We are a global company with our employees representative of the world  inclusive culture embraces each person's authenticity and individuality. We are committed to equal employment opportunity.

Please contact Emma Wood (), Human Resources.