Client Support Analyst Information Technology

Apply your troubleshooting and customer service skills as a Client Support Analyst with the City of Campbell River’s Information Technology Team. This permanent full-time role supports City staff and the RCMP central helpdesk.
The experienced Client Support Analyst provides frontline and intermediate technical support across the organization. You will work with Microsoft Windows, Microsoft Office Suite, Microsoft 365, business applications, mobile devices, networks, and peripheral equipment. The work includes resolving hardware, software, and connectivity issues while helping users use IT resources effectively.

Key Responsibilities:

Provide frontline and intermediate technical support
Troubleshoot hardware, software, and connectivity issues
Manage helpdesk requests for City staff and RCMP
Support technology projects and business applications
Deliver timely, customer-focused technology support
Requirements:
Minimum three years’ related IT Client Support experience
Two-year computer sciences or information technology diploma
CompTIA A+ or equivalent certification
Valid driver’s licence and clean driver’s abstract
Pass and maintain RCMP Secret Level Security Screening
Bring analytical troubleshooting, Microsoft 365, and communication skills to dependable technical support for Campbell River’s internal clients.