Title Shelter Resource Worker

Position

Shelter Resource Worker

December 30, 2025

Campbell River, BC, Canada

Lookout Housing and Health Society

Casual

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24‑hour, 7‑days‑a‑week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter and connects with public service agencies relevant to their needs.

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Accept referrals, identify and share information with a variety of Lookout’s external resources
• Refer guests to a variety of community services
• Interview and provide basic necessities, ensuring a safe and supportive environment for all
• Complete required records and maintain statistical data
• Support others in the shelter who are in need of assistance
• Provide assistance for new staff
• Manage job duties that may include disagreeable factors; remain alert and attentive during working hours (sleeping during shifts not permitted)
• Ensure compliance with and contribute to all aspects of the health and safety program

• Related Certificate; or minimum Grade 12 education plus two (2) years of recent related experience, or an equivalent combination of education, training, and experience
• Familiarity with community resources such as addiction, mental health, income assistance, and harm reduction services
• Current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills (CPI), Naloxone, and Trauma Informed Practice training are an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains client/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Physical and mental ability to perform work tasks and operate job‑related equipment
• Minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector required

$27.92 – $29.60 per hour, depending on length of seniority (as per the Collective Agreement)

7 days a week, day, afternoon/evening, and overnight shifts; weekdays, weekends, and holidays. Shift length: 7.5 hours. Days of rest are consecutive; schedule may change with two weeks’ notice.

488 hours with mid‑point and end‑point reviews.

Given to staff working 50% or more of their shift between 0:00‑08:00.

December 31, 2025 at 5:00 pm.

Lookout Housing and Health Society is committed to empowering people from different races, genders, ages, religions, identities, and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

All qualified applicants are welcome to apply. Short‑listed candidates will be contacted.