Platform Engineer, ServiceNow
Listed on 2026-01-01
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IT/Tech
Cloud Computing, IT Consultant
About Us:
With $295.0 billion of gross assets under management, as of March 31, 2025, British Columbia Investment Management Corporation (BCI) is the provider of investment management services for British Columbia’s public sector and one of the largest asset managers in Canada. BCI seeks investment opportunities around the world and across a range of asset classes that convert savings into productive capital. Our investment returns play a significant role in helping our institutional clients build a financially secure future for their beneficiaries.
Headquartered in Victoria, British Columbia, and with teams spanning Vancouver, New York, London, and Mumbai.
BCI integrates environmental, social, and governance (ESG) factors into all investment decisions to meet clients' risk and return requirements. Our people shape employee-focused initiatives, creating a strong culture. To learn more about our culture and values, visit our page.
Closing Date:
Open Until Filled
Are you a Platform Engineer with expertise in developing and implementing Service Now solutions? BCI is seeking an individual like you to join our team for a 12-month fixed term position. This is your chance to drive efficiency and innovation while enjoying extended benefits and a performance-based incentive plan. As a key member of our organization, you will have the opportunity to work in either our Victoria or Vancouver office, collaborating with top professionals while contributing to the growth and success of one of Canada's largest institutional investors.
THE OPPORTUNITY
As a Platform Engineer, you will work closely with business and technical stakeholders to facilitate the successful deployment, growth, and enhancement of Service Now. Leveraging your expertise, you will drive the creation and implementation of platform maturity roadmaps in a hybrid Agile environment, ensuring the efficient delivery of top-quality products and services.
With a strong foundation in platform configuration and administration, you will offer support and troubleshooting for platform-related issues and may join an on-call rotation to address critical business needs. This position can be based in either Vancouver or Victoria, with occasional travel required between the two cities.
WHAT YOU BRING
Bachelor's degree in Technology, Engineering, Computer Science, or a related field
A minimum of 5 years of experience as a Platform Administrator, Platform Engineer, Developer, or Software Engineer, with a strong focus on implementing, developing, and managing platform configurations and operations
Hands-on experience with service management platforms, including in-depth knowledge of Service Now ITSM modules, Active Directory, System Center Configuration Manager (SCCM), and configuration management databases (CMDB); professional certification or training in ITIL, Service Now, or a similar field is required
Proficiency in configuring both on-premise and cloud-based environments
Familiarity with Agile methodologies (Lean, Kanban, or Scrum) and Dev Ops practices
Proven track record of working within a technical team to analyze complex problems, identify issues, and collaboratively deliver effective and efficient solutions
Solid understanding of one or more common programming languages (e.g., CSOM, JavaScript, jQuery, C#, Power Shell, XML/XSLT, Python, R, etc.) and related technologies (e.g., SQL Server, Internet Information Server, Windows Server, Microsoft Azure, Active Directory, etc.)
Exceptional customer service, listening, communication, and problem-solving skills
Prior experience in the investment management industry is considered an asset
KEY RESPONSIBILITIES
Leads technical delivery and ongoing enhancement of the Service Now platform within an Agile delivery team, following a regular sprint cadence
Drives technical requirements for assigned platform capabilities and supporting technologies, serving as the technical subject matter expert (SME)
Creates platform maturity roadmaps, aligning with business objectives and technical needs, while identifying opportunities for standardization, automation, and optimization
Designs, configures, and maintains platform capabilities,…
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