Resident Liaison Officer

Resident Liaison Officer (RLO)

Location:

Canterbury, Kent - Scattered Housing Projects – Various Sites
Salary: £30,000 + £5,000 Travel/Car Allowance

Contract:

Full-Time, Permanent

About the Company

We’re proud to be partnering with a leading national property services contractor that has been delivering excellence in building repairs, maintenance, and improvement works for over 30 years.

Still family-run, the company has built an outstanding reputation for providing high-quality service and forming long-term partnerships with some of the UK’s largest clients across multiple property sectors.

Their work spans four key divisions:

* Social Housing Repairs & Maintenance

* Commercial Office Fit-Out

* Heritage Preservation

* Public Sector Maintenance

The Role

We are seeking a Resident Liaison Officer (RLO) to join the team delivering projects under the Social Housing Decarbonisation Fund (SHDF). You’ll play a vital role in maintaining excellent communication between residents, site teams, and clients throughout the project lifecycle.

This programme focuses on improving the energy efficiency of social housing properties, including:

* Loft Insulation

* Ventilation Upgrades

* Window Replacements

* M&E System Upgrades

* Cavity and Solid Wall Insulation

You’ll initally be working across a mix of houses and flats, followed by a further two years of ongoing works under the same scheme.

Key Responsibilities

* Act as the main point of contact for residents before, during, and after works.

* Coordinate appointments, surveys, and access for contractors.

* Address resident queries and resolve issues in a professional and empathetic manner.

* Ensure residents are informed of project timelines, progress, and any potential disruptions.

* Support the site team to deliver a smooth, resident-focused service.

About You

* Previous experience as an RLO, Resident Liaison Officer, or Tenant Liaison Officer within the social housing or property maintenance sector.

* Excellent communication and organisational skills.

* Strong customer service ethos and ability to manage sensitive situations.

* Full UK driving licence and willingness to travel between sites.

Benefits

* Competitive salary of £30,000 + £5,000 car/travel allowance

* Long-term, stable position within a reputable and growing company

* Supportive, family-run business culture with genuine progression opportunities