Application Engineering Manager

The Opportunity As the Applications Engineering Manager, you will provide both technical and operational leadership for our applications engineering organization. You will lead the delivery of pre-sale and post-sale technical support, oversee the resolution of challenging customer applications, and ensure that our products are successfully selected, integrated, installed, and supported.

Working closely with Sales, Customer Service, Product Management, and Engineering, you will help prioritize resources, improve technical processes, develop team capabilities, and bring customer and market insights into future product-development initiatives.

What You’ll Do Technical and Customer Leadership Lead applications engineering activities and establish priorities that support customers, distributors, and sales teams.

Provide technical leadership for pre-sale and post-sale support, including product selection, application feasibility, system integration, and customer-specific requirements.

Guide the analysis of complex customer applications and the development of effective technical solutions.

Partner with Engineering and Product Management on non-standard features, product modifications, and new product requirements.

Oversee technical support for product installation, startup, testing, and system performance.

Lead complex troubleshooting and root-cause analysis efforts, recommending product repair, replacement, or modification when appropriate.

Coordinate technical escalations with Engineering and other cross-functional teams.

Serve as a senior technical resource for key customers and distributors, providing guidance on product applications, upgrades, and modifications.

Develop and improve technical procedures that promote consistent, effective product implementation and support.

Team and Operational Leadership Lead international applications engineering personnel through hiring, onboarding, coaching, development, and performance management.

Establish individual and team objectives aligned with departmental priorities and business goals.

Prioritize and assign work based on customer requirements, technical complexity, team capabilities, and available resources.

Build the team’s technical capabilities through mentoring, training, knowledge sharing, and individual development planning.

Foster a collaborative, accountable, and customer-focused environment that encourages problem-solving and continuous improvement.

Monitor technical-support responsiveness, team productivity, service quality, and the resolution of customer issues.

Improve applications engineering processes, documentation, escalation procedures, and support practices.

Collaborate with functional leadership on staffing, resource planning, and future business requirements.

Training, Product Development, and Business Support Lead technical product training for sales personnel, distributors, and customers.

Oversee the development of demonstration equipment and technical materials for customer training, trade shows, and application projects.

Represent the organization at customer meetings, trade shows, and technical events through presentations, demonstrations, and technical discussions.

Collaborate with Sales, Product Management, and Engineering to identify customer needs, market trends, competitive developments, and product opportunities.

Provide customer-focused technical input during product design reviews and development initiatives.

Recommend improvements to product functionality, performance, reliability, and overall customer value.

What You’ll Bring Bachelor’s degree in Engineering.

At least 10 years of progressively responsible experience in applications engineering, motion control, industrial automation, or a related technical field.

At least two years…