Customer Service Manager

We're not after a Customer Service Manager who manages accounts;
Lyft wants one who grows them past where anyone expected. Strip away the buzzwords and here's the deal — $77,000 - $114,000, full-time hours, and a sales marketing team at Lyft that actually hands you the keys.

• Turn cold sales marketing leads into signed deals across Canton, OH
• Pair Outbound Calling insight with gut feel to rank the hottest leads
• Coach the Customer Service Manager team off discounting and onto value selling
• Build the campaign calendar that keeps Canton, OH pipeline full year-round
• Write follow-ups that get answered, not the ones that get ignored
• Walk the Canton, OH territory and know it better than the map
• Lead transparent go-to-market efforts for products launching in OH
• Walk OH partners through co-marketing they'll say yes to

• Self-direction that survives a quiet Slack channel
• A teammate's instinct to unblock others before yourself
• Proven track record delivering results as a Customer Service Manager
• Comfort with the full-time cadence of a Canton-based operation
• The kind of reliability that earns you the hard assignments
• 6+ years navigating the politics that sales marketing work attracts

Half the sales marketing platforms in OH quietly depend on something Lyft built in Canton with performance-driven care. Our Canton team treats every retro like a chance to quietly upgrade how we operate.

This position offers $77,000 - $114,000, comprehensive benefits, and genuine room to advance into leadership within sales marketing.

Freshly verified active, this Customer Service Manager position is accepting candidates now.