Customer Service Advisor

Customer Service Advisor – Concentrix

Location:

Cape Town, Western Cape, South Africa

Employment type:

Full-time (Entry level)

• Minimum of Grade 12 / Matric
• 12 Months international Call Centre OR 6 Months Financial/Banking OR 24 Months Local experience in call centre Customer service

• Base Salary of R7,526
• Medical aid for the main member / medical insurance for the employee and two dependents
• Pension Fund
• Subsidised transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well‑being sessions, will‑writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

• Take ownership of the work that you are trained in, within Group Customer Service. Able to assist colleagues, customers and advisers.
• Work as part of the Operational teams, putting the customers at the heart of everything we do.
• Demonstrate an awareness of the team measures and support how these are used to understand the customer journey.
• Identify opportunities for further training and development.
• Attend and contribute to team huddles. Discuss our customer requests and any challenges which would stop us from meeting our customer expectations.
• Own all requests/enquiries from end to end, minimising hand‑offs and delivering a personal service.
• Constantly seek additional knowledge to help you provide support to advisers, clients and colleagues, anticipating their needs and finding solutions to any challenges that arise.
• Learn from feedback received on how to improve our service and collaborate with colleagues to meet collective business goals.
• Identify ways in which we can continue to improve the way we do things.
• All transactions and enquiries required for the customer are processed accurately and promptly within agreed timescales.

• You will demonstrate a strong understanding of the following areas:
• Competent in a broad range of processes.
• Basic complaint handling, such as first points of contact and appropriate logging of complaints.
• Competent risk event handling and logging where appropriate – an understanding of the Quality Checking process.
• Active and positive contributions to huddles and meetings.
• Identifies and drives self‑development opportunities – good levels of communication skills with our customers.

Eligibility to work:
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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