Customer Service Advisor

Job Overview

Ready to make a real impact in financial services? We are looking for experienced, passionate advisors who can help our customers when they are most vulnerable and require support. Create an atmosphere of compassion with understanding and clear communication skills. Deliver excellent service and look for the right customer outcome each time.

• Take ownership of customer queries and deliver exceptional service.
• Support customers when they need it most—clear, empathetic communication is key.
• Onboard new customers and handle  and compliance tasks.
• Contribute to improving customer service processes and best practices.
• Build knowledge in savings, loans, and procedures to offer the best possible assistance.
• Implement and enforce best practices to enhance the customer service experience.
• Actively contribute to the development and improvement of customer service procedures.

• Proven experience in a customer service or support role. (Financial service/ Insurance environment advantageous)
• Excellent verbal & written communication skills.
• Ability to explain complex information simply and clearly.
• Strong problem‑solving and relationship‑building skills.
• Comfortable working in a fast‑paced, regulated environment.
• Familiarity with compliance requirements and customer service tools.

• Excellent verbal and written communication.
• Customer centric.
• Excellent listening skills.
• Confidence in decision‑making under pressure.
• A passion to deliver a first‑class customer service.

• Salary to be discussed at the interview stage.
• UK hours and rotational shifts.

A Winning Mindset – Passion is contagious! Work every day like it’s your first day on the job.

Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership – Enable and empower all employees. Our employees are the heart of our success.

Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW! – Own it. Take personal responsibility for getting things done, find a way.

Deliver Unbelievable Service – Create “WOW” moments for your customers every time.