Customer Service/Sales Advisor
Job in
Cape Town, 7100, South Africa
Listing for:
Capita
Full Time
position
Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Position: Customer Service / Sales Advisor
Description
:
Role Objective
As a call centre telesales advisor for Tesco Mobile, you’ll be helping new and existing customers, listening to their needs, and matching them up with a great product or service, and a deal that’s right for them. We’ll offer you skills training to help you effectively cross-sell and up-sell, and become a better, more confident and persuasive communicator so you can go even further in your role.
You’ll have targets to achieve each day, but help achieving them, with a team around you to give advice, and resources to help check your knowledge and land that pitch just right.
Professional Know-how
Academic:Grade 12 (Matric)Experience:Previous Telesales / Retentions / Sales through Customer Service12 - 24 Months Call Centre (Telesales / Retentions / Sales through Customer Service)Working Relationships
Internal:
Operations/functional lineExternal:
Tesco ClientPrimary Responsibilities
What you’ll be doing:
Taking inbound calls from new and existing customersOffering customer’s, the best product or service that suits their needsSelling the benefits of different products/services to increase customer retention and satisfactionEnsuring we meet the regulatory requirements when handling sales with customers”Be compliant and follow the regulatory scriptsEducating customers about our products and servicesMaintaining and updating customer databasesStaying up to date with any offers or new product developmentCall type examples:
Upgrades – handset or simAdditional businessCustomers thinking of leaving – attempt to retainIssuing PAC codesNew customers wishing to discuss new dealOutbound:
Call exiting customers via dialer (sleeping customer out of contract) offer new deals. Sim only/iPhoneKey Result Areas/Competencies
Essential:
High proficiency in written and verbal English communication,Ability to exercise decisiveness when selling product to customer.Time Management:
Balancing multiple tasks efficiently is essential.Active Listening:
Attentively understanding customer inquiries, concerns, and feedback is fundamental.Empathy:
Provide Solution while showing empathy and genuine concern for your customerHandle complex issues.Problem Solving:
Quick thinking and resourcefulness are vital.Communication
Skills:
Clear and concise communicationAdaptability:
The ability to adjust to different customer personalities and situations is valuable.Attention to Detail:
Accurate data entry, note-taking, and order processing are critical.Customer-Centric Approach:
Putting the customer first is a core competency. Moderate to Advanced computer skills and system navigationObjection handlingClosing techniquesNegotiation SkillsWhat we’re looking for:
Someone who can spot buying signals and act accordinglyA clear, confident communicator, even when faced with challenges or rejectionSomeone who gets on well with others, and can adapt their style to suit different customer interactionsMotivation to reach and exceed targets and improve sales skills a great listener with attention to detail, who can demonstrate empathy and patienceAbout Us
Tesco Mobile is a leading Mobile Virtual Network Operator (MVNO) in the UK. It offers a range of flexible mobile plans, including pay-as-you-go, monthly contracts, and SIM-only deals. Known for high customer satisfaction, Tesco Mobile combines value-driven mobile services with the convenience of Tesco’s retail offerings.
The campaign operates in UK time. You will be required to work the following shifts in South African times:
Operating
Hours:
SA times
Monday –Sunday (8AM-9PM)Your shift roster is subject to change therefore be prepared to work unfavorable shift patterns as per operational requirements.Our Call Centre is operational 365 days per year (including Christmas and New Year).You will be expected to work during the festive season (including Christmas Day)What’s in it for you?
Competitive remuneration packageShift AllowanceWeekend Hero BonusExcellent monthly performance bonus of up to 20% of basic salaryFree door to door transport for evening shifts after 7pmA progressive career path to help you develop in your Call center career.Comprehensive product training in a fun collaborative…
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