Bilingual Spanish Speaking Agent Job Cape Town area,South Africa,Customer Service/HelpDesk

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for full-time Bilingual Spanish Speaking Agents to support a variety of client projects, including customer service, technical support etc. This role requires fluent communication in both Spanish and English with a strong emphasis on professionalism, empathy and adaptability. You will engage with customers across different industries, ensuring every interaction is handled with care and efficiency.

Ideal Candidate:

Must be fluent in both Spanish and English (spoken and written).

Native Spanish speakers with strong command of English are highly encouraged to apply.

Must have a valid work permit or documentation proving eligibility to work.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Communicate clearly and effectively in Spanish and English to assist customers across various projects.

Handle inquiries related to services, products, or technical issues with professionalism and empathy.

Troubleshoot and resolve basic technical problems when needed.

Build rapport with customers by actively listening and providing thoughtful solutions.

Identify customer needs and recommend appropriate products or services.

Recognize opportunities to upsell or cross-sell when relevant.

Accurately document customer interactions and follow up to ensure satisfaction.

Maintain high-quality service standards across diverse client requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

National Senior Certificate (NSC) or an equivalent high school qualification.

Bilingual proficiency in Spanish and English is required.

Experience with data-entry utilizing a computer

The ability to read and speak English and Spanish fluently

Excellent organizational, written, and oral communication skills

The ability to type swiftly and accurately (20+ words a minute)

Ability to work regularly scheduled shifts within our hours of operation including the training period.

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

Highly reliable with the ability to maintain regular attendance and punctuality

The ability to evaluate, troubleshoot, and follow-up on customer issues

An aptitude for conflict resolution, problem solving and negotiation

Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Ability to multi-task, stay focused, and self-manage

Strong team orientation and customer focus

The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

Two (2) years of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country…


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