Customer Service Advisor - DK

Overview

Responsible for handling customer queries via web chat and email, providing accurate
product and service information, and maintaining up-to-date customer records. Escalates
priority issues to the Team Leader or Operations Team and actively contributes to team
meetings.

Qualifications

Education

• Matric/ NQF Level 4
Work Experience

• Minimum 6- 12 months relevant customer service experience.

• Preferred candidates will have prior experience in the online betting or sports bettin

Responsibilities

Handle customer queries via web chat and email in a professional and courteous manner.

• Troubleshoot and resolve customer issues, escalating complex cases to the Team Leader when
necessary.

• Educate customers on products, services, and processes to ensure a positive experience.

• Maintain accurate customer records and adhere to internal policies, procedures, and shift
schedules.

• Collaborate effectively within the team and consistently meet agreed KPIs and performance
objectives