Field Service Engineer - Industrial Automation

Our client, a global leader in industrial automation solutions, is seeking a dedicated Field Service Engineer to join their esteemed team in Cape Town . This role is essential for providing on-site technical support, installation, and maintenance services for our advanced automation systems and machinery used by a diverse range of industrial clients. You will be the primary technical point of contact, ensuring seamless operation and maximum uptime for our customers' critical production lines.

This position requires a proactive approach to problem-solving and a deep understanding of electromechanical systems. The successful candidate will thrive in a client-facing environment, building strong relationships and delivering exceptional service. This role offers an exciting opportunity to work with state-of-the-art technology across various manufacturing sectors in the Western Cape region.

• Perform on-site installation, commissioning, and calibration of industrial automation equipment, including PLCs, robotics, and HMI systems.
• Conduct routine preventative maintenance and inspections to ensure optimal equipment performance and identify potential issues.
• Troubleshoot and diagnose complex mechanical, electrical, and software-related problems to restore equipment functionality.
• Provide technical support and guidance to customers, assisting them with operational queries and troubleshooting.
• Develop and deliver technical training sessions to customer personnel on equipment operation and maintenance.
• Write detailed service reports, documenting all performed work, findings, and recommendations.
• Manage spare parts inventory and ensure necessary components are available for service calls.
• Adhere to all safety protocols and company policies while on client sites.
• Collaborate with the internal engineering and sales teams to provide feedback on product performance and customer needs.
• Contribute to the continuous improvement of service procedures and documentation.

• Bachelor's degree or National Diploma in Electrical Engineering, Mechanical Engineering, or a related field.
• Minimum of 4 years of experience in a field service or technical support role, specifically with industrial automation systems.
• Strong knowledge of PLCs (e.g., Siemens, Allen-Bradley), HMIs, industrial networks, and robotics.
• Proficiency in reading and interpreting electrical schematics, mechanical drawings, and technical manuals.
• Experience with troubleshooting and repair of servo motors, drives, and control systems.
• Excellent customer-facing skills, with the ability to build rapport and manage client expectations.
• Strong analytical and problem-solving abilities.
• Willingness to travel extensively within the Cape Town region and occasionally further afield.
• Proficiency in Microsoft Office Suite and experience with CRM or ERP systems.
• Valid driver's license.

• Our client offers a highly competitive salary package, performance-based bonuses, and a comprehensive benefits program including medical aid and retirement fund contributions.
• You will receive ongoing training on the latest automation technologies, a company-provided vehicle, mobile phone, and laptop.
• Opportunities for international travel and career advancement within a leading global organization are significant.
• This hybrid role in Cape Town provides a unique blend of on-site client engagement and remote technical support, offering flexibility and professional growth.