Spa Therapist

Job Purpose

The Spa Therapist is responsible for delivering a wide range of professional spa treatments and wellness therapies to clients in a safe, courteous, and professional manner. The role focuses on enhancing guest wellbeing and satisfaction by ensuring a consistently high standard of service, personalisation, and hygiene, while promoting spa services and contributing to overall spa revenue.

Key Performance Areas

• Perform a range of treatments including (but not limited to) massages, facials, body wraps/scrubs, manicures, pedicures, and holistic therapies in accordance with spa protocols and brand standards
• Evaluate guest requirements and preferences to deliver appropriate treatments that align with service standards and enhance overall satisfaction
• Provide product recommendations and aftercare advice based on treatment outcomes and client needs
• Maintain guest comfort, privacy, and safety throughout the spa experience
• Prepare and maintain treatment rooms, ensuring cleanliness, sanitisation, and readiness before and after each guest
• Follow all health, safety, and hygiene protocols, including the correct handling and storage of products and equipment
• Uphold high standards of personal grooming and presentation in line with spa guidelines
• Greet and consult with clients in a warm, professional manner to ensure a relaxing and positive experience
• Respond to client questions, concerns, or feedback with professionalism and care
• Maintain a calm and welcoming atmosphere, creating a sense of trust and wellbeing
• Participate in team meetings, product and service training, and performance reviews
• Assist with spa reception duties when required, including booking appointments and handling guest queries
• Support spa promotions and upselling of treatments and retail products to meet sales targets
• Report any equipment issues or stock shortages to management promptly