Data Analyst
Job in
Cape Town, 7100, South Africa
Listed on 2025-12-27
Listing for:
CallForce
Full Time
position Listed on 2025-12-27
Job specializations:
-
IT/Tech
Data Analyst, Data Science Manager, Business Systems/ Tech Analyst, Data Mining
Job Description & How to Apply Below
We are seeking a detail-oriented and analytical Data Analyst to join our team in a BPO environment. The ideal candidate will be responsible for collecting, analysing, and interpreting operational and performance data to identify trends, optimize processes, and support business decisions. You will work closely with cross-functional teams to provide actionable insights that enhance service delivery and improve client satisfaction.
Key Responsibilities
- Gather, clean, and organize data from multiple sources, such as CRM systems, call logs, and internal databases.
- Ensure data integrity and accuracy by identifying and correcting discrepancies.
- Analyse large datasets to uncover trends, patterns, and insights that drive process improvements.
- Conduct root cause analysis on performance gaps and operational inefficiencies.
- Create predictive models to forecast business performance and customer behaviour.
- Develop and maintain dashboards, reports, and visualizations using BI tools (e.g., Tableau, Power BI).
- Present findings and recommendations to stakeholders in a clear and concise manner.
- Track key performance indicators (KPIs)
- Provide insights to improve agent performance and customer outcomes.
- Collaborate with operations and quality teams to implement data-driven solutions.
- Automate repetitive tasks and reporting processes to improve efficiency.
Qualifications
- Education:
- Bachelor’s degree in Data Science, Statistics, Computer Science, or a related field.
- Experience:
- 3+ years of experience as a Data Analyst, preferably in a BPO environment.
- Experience with analysing call centre metrics and operational data is a plus.
- Technical Skills:
- Proficiency in data analysis tools and languages (e.g., Excel, SQL, Python, R).
- Experience with BI tools like Tableau, Power BI, or Looker.
- Knowledge of database systems and data visualization techniques.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×