Senior It Specialist

Senior IT Specialist

Job at

Step into the wild world of One Day Only  – South Africa's OG daily deals hub. We are the pioneers of cool discounts, hitting you for just one day because, well, why over complicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.

Are you a versatile IT professional looking for a role where you can make a significant impact? We are seeking an experienced Senior IT Specialist to assist in managing and supporting all IT operations at our office location. This role requires someone who can handle everything from help desk support to high-level network management and project implementation, while collaborating closely with the IT Manager.

If you are ready to take on this challenge and assist in driving our IT initiatives forward, get on going and apply!

Comprehensive IT Support

• Provide technical support to end-users for hardware and software issues at all levels.
• Manage and prioritize help desk tickets, ensuring timely resolution for all office IT needs.
• Maintain accurate records of support requests and solutions.
• Manage user lifecycle.
• Administer productivity suites.
• Manage permissions, groups, shared drives.
• Ensure minimal downtime on warehouse‑critical systems.
• Coordinate shift‑based IT support if needed.

Network Management

• Oversee the installation, configuration, and maintenance of network hardware and software.
• Monitor network performance and security alerts, implementing necessary upgrades and patches.
• Ensure compliance with policies.
• Manage firewalls or security tools.
• Troubleshoot and resolve network issues to ensure optimal performance and reliability.

Project Leadership

• Collaborate with team members to design and implement innovative IT solutions for ongoing projects.
• Plan and execute IT‑related projects, ensuring alignment with business objectives.
• Provide technical expertise and support throughout the project lifecycle.
• Partner with the IT manager to shape IT strategy and operations.

Asset Management

• Maintain an inventory of all IT assets, ensuring accurate records of hardware and software.
• Track the lifecycle of IT assets, coordinating with relevant departments for timely upgrades and replacements.
• Ensure proper disposal of obsolete or damaged IT equipment following company policies.

Documentation

• Creating SOPs.
• Maintaining IT documentation.
• Contributing to IT policies.
• Improving internal processes.

Procurement Assistance

• Assist in the procurement process for IT equipment and services.
• Evaluate vendor proposals and provide recommendations based on technical requirements and budget considerations.
• Coordinate with suppliers to ensure timely delivery and installation of IT assets.

Vendor / Supplier Management

• Manage SLAs.
• Manage warranty, returns, repairs.
• Coordinate external technicians / installations.

Leadership / Mentorship

• Mentor juniors.
• Run stand‑ups or check‑ins.
• Delegate work.
• Act as second‑in‑command to IT Manager.

• Degree in Information Technology, Computer Science, or a related field is preferred, but relevant experience will be considered.
• Minimum 5 years experience.
• Experience in leading teams (advantageous).
• Proven experience in IT support, network management, and project implementation.
• Strong knowledge of network protocols, hardware, and software.
• Experience working with network equipment such as Unifi, Mikro Tik, or similar platforms (advantageous).
• Excellent problem‑solving skills and the ability to work independently.
• Strong understanding of basic network cabling, including Cat5 / Cat6 termination, tracing, and patching.
• Experience working in a warehouse or logistics environment, with an understanding of operational workflows.
• Proven ability to troubleshoot and maintain waybill printers, barcode scanners, handheld scanners, and standard office printers.
• Experience with CCTV systems, including cabling, camera installation, DVR / NVR configuration, and basic fault‑finding.
• Strong time management, with the ability to prioritise tasks in fast‑paced environments.
• Strong…