L3 Support Engineer – DOL

Our client in the IT managed services industry are currently seeking the skills of a L3 Support Engineer to be based in either Gauteng or Cape Town offices

• Expert Troubleshooting & Resolution
• Major Incident Management
• Solution Implementation
• Overflow & Critical Support
• Technical Support (Networking
• Technical Support (Cloud & Infrastructure
• Third-Party & Vendor Management
• Security & Compliance
• Automation & Scripting.
• Documentation & Knowledge Sharing
• Proactive Improvement
• Change Management
• Out-of-Hours Escalations

• CompTIA Network+
• CompTIA Security+
• Microsoft Certified:
  Azure Administrator Associate (AZ-104)
• Microsoft Certified: 365 Administrator (MS-102)
• Microsoft Certified:
  Security, Compliance, and Identity Fundamentals (SC-900)
• Cisco Certified Network Associate (CCNA) or equivalent
• Backup certification or demonstrable experience (e.g. Veeam, Commvault, Datto)
• Microsoft Certified:
  SharePoint Administrator (MS-600)
• Mimecast certification or experience

• Proven experience in an IT support or helpdesk role, ideally within a managed services environment
• Demonstrated ability to diagnose and resolve advanced technical issues
  
  Experience providing technical support and delivering excellent customer service
• Familiarity with cloud platforms (Microsoft 365, Azure), Active Directory, and network administration
• Track record of successfully managing escalated incidents and collaborating with cross-functional teams to deliver solutions in high-pressure environments.

• Expert troubleshooting and analytical skills
• In-depth knowledge of networking, cloud, and infrastructure technologies
• Advanced proficiency with Microsoft 365, Azure, Intune, SharePoint, and related platforms
• Strong understanding of security, compliance, and backup solutions
• Ability to lead, mentor, and train others
• Strong organisational, documentation, and reporting skills
• Ability to work independently and collaboratively under pressure

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.