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Phone-First IT Support Engineer | MSP & Training
Job in
Cape Town, 7100, South Africa
Listed on 2026-01-03
Listing for:
Believe Resourcing
Apprenticeship/Internship
position Listed on 2026-01-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
A leading IT support firm in Cape Town is looking for a Tier 1 Service Desk Engineer (Call Operator) to provide first-line technical support over the phone. The ideal candidate has 3-4 years of MSP IT support experience and is proficient in Windows, macOS, and M365. Responsibilities include logging and escalating tickets, assisting with technical issues, and supporting team processes.
Benefits include loyalty-based medical aid, training opportunities, and social events. This is an excellent role for individuals passionate about IT in a high-growth environment.
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