Analyst, IT​/Tech, Change Management

Change Analyst

Location
:
Belville, South Africa | Hybrid

Why You Will Love It Here!

• Flexibility
  :
  Hybrid Work Model
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University

Get To Know The Team:

Our team is seeking a detail-oriented Change Analyst to support and facilitate effective change management processes across the organization. This role involves analyzing change requests, assessing impact, and ensuring smooth implementation across various systems and departments.

What You Will Get To Do

• Receive, review, and analyze change requests, ensuring completeness and adherence to established protocols.
• Collaborate with stakeholders (IT, business units, project managers) to understand the scope and impact of proposed changes.
• Perform impact assessments to identify potential risks, dependencies, and resource requirements associated with changes.
• Facilitate change advisory board (CAB) meetings, preparing agendas, documenting discussions, and tracking action items.
• Maintain and update the change management system, ensuring accurate and up-to-date records of all change activities.
• Monitor the implementation of approved changes, ensuring compliance with scheduled timelines and quality standards.
• Communicate change statuses, upcoming changes, and potential disruptions to relevant stakeholders.
• Identify and recommend improvements to the change management process and tools.
• Assist in the development and delivery of training materials related to change management procedures.
• Generate reports on change activity, success rates, and compliance metrics.

What You Will Bring

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• 4+ years of experience in a change management, IT support, or project coordination role, preferably within a financial services or technology environment.
• Strong understanding of the financial services industry, particularly asset management and end-to-end back-office administration processes.
• Sound knowledge of fund administration, investment products, portfolio administration, and corporate actions.
• Familiarity with financial instruments traded across capital markets, including equities, fixed income, derivatives, and money market instruments.
• Ability to assess the impact of proposed changes on investment operations, back-office workflows, and related systems.
• Strong understanding of IT service management (ITSM) principles and frameworks (e.g., ITIL Foundation certification preferred).
• Proficiency with change management software and tools (e.g., Service Now, Jira, etc.).
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Exceptional written and verbal communication skills, with the ability to articulate complex information clearly.
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
• Demonstrated ability to assess risk and make informed decisions.

EEO Statement / Non-agency Disclosure

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.