Senior Technical and Distribution Co-ordinator

SUMMARY

The Senior Technical and Distribution Co-ordinator will be responsible for setups for the Website Booking engine, third-party sites and all distribution sites, as well as weekly reporting.

• Responsible for loading rates on channel managers such as Nightsbridge, Siteminder , GDS and Tourplan etc.
• Ensuring the loading of new features and amendments of properties on all distribution sites.
• Loading rates and distribution from Opera to channel managers.
• Responsible for API connections
• Reservation failures – investigate, action and plan avoidance.

Competencies

Generic Competencies:

• Attention to detail and organizational skills; personal effectiveness; communication; time management.
• Timely and friendly correspondence
• Service and relationship-orientated
• Willingness to learn with and from others
• Responsibility and reliability
• Strong organizational, scheduling, and planning skills
• Superior attention to detail
• Adaptability and problem-solving skills
• Excellent time management and prioritization skills
• Ability to manage multiple tasks and requests simultaneously
• Computer literate

Unique Competencies: Trouble shooting of issues.

DUTIES AND RESPONSIBILITIES

• Responsible for API connections for all platforms
• Ensure up-to-date knowledge of new industry technology available for optimal digital sales.
• Communicate with Travel Support & properties on new rate codes, room types.
• Assist Manager with all projects that require quick turnaround time.
• Rate plan clean ups on channel managers
• Build packages transaction codes on Opera/PMS.
• Setup all integrated rate codes for distribution
• Factual checks are done on distribution third parties
• Load rates on Nightsbridge and Siteminder
• Work and communicate with all distribution partners i.e Hospitality Solutions
• Load room types and map rates on new distribution sites.
• Assist with internal queries regards to rates, room types not being loaded.
• Maintain knowledge of special/rates/offers/promotions for all market segments
• Maintain knowledge of PMS and channel management systems.
• Ensure any changes of dashboards/property facts are maintained and updated on integrated channels, including B2B, B2C and Brand channels.
• Uploading of new images to distribution sites.
• Maintenance on GDS platform.
• Responsible for DOT API connections
• Reservation failures – investigate, action and plan avoidance.

Administration

• Responsible for monthly account recon on suppliers
  
  E.g. Nightsbridge, Siteminder, Hospitality Solutions, OTA commission packs.
• Assist with setup monthly history and forecast reports for the group.
• Opera/PMS Features – update of properties and room type features on Opera/PMS

REVIEW CRITERIA:

• Product and technical knowledge
• Weekly reports
  • Rates and Inventory checks
  • Troubleshooting/Failures
• Meeting required deadlines.
• Distribution Sites updated – maintenance of distribution sites.
• Accuracy and execution of a project.

ALLOCATED PORTFOLIOS AND CUSTODIANSHIPS

• Sales reports
• Package Building
• API Connectivity

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to co

** Please note that only successful candidates will be contacted. Should you not hear from us within 5 days – please consider your application unsuccessful*
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