UX Researcher

About the Role

We're looking for a UX Researcher with a strong foundation of core research methods and growing skills in both qualitative and quantitative analysis. You'll partner with cross-functional teams to uncover valuable insights, co‑lead problem exploration, and contribute to workshops and strategic. Candidates should be able to identify and apply research frameworks, navigate basic research operations and are familiar with tools like Qualtrics, Survey Monkey or similar, and bring a drive to grow while contributing to inclusive, impactful user research.

• Developing the ability to organise and execute research
• Working with stakeholders to understand research questions ensures that the research is aligned with business needs and objectives.
• Exploring data from analytics packages, customer insight or other sources to understand context of research work
• Combine different types of data into coherent findings and make recommendations
• Observing users and formulating relevant use cases helps in ensuring that the product design meets user expectations and requirements.
• Using data to focus research efforts and confirm key metrics to drive strategic decisions.

• Experience in UX Research or early career candidates with good placement experience in human factors
• Have experience working with a subset of UX research methods, such as usability testing, interviews, surveys, card sorting, workshops, and more
• Have a demonstrable understanding of the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
• Have B2B or professional services background

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

We know that your well‑being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.