Software Development Manager

Software Engineering Manager (Logistics)

Cape Town, Western Cape, South Africa

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Other

Industries: IT Services and IT Consulting

Company Overview: Clickatell is a world‑class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve success. In our agile and demanding environment, you will be required to collaborate, ask the right questions and take the smart risk.

We are looking for a transformative change agent to lead one of our core Software Development teams. The team is a large team comprising of back‑end and front‑end developers and multiple stakeholders across the organization. The chosen candidate will utilise their knowledge and extensive experience of software development management in a fast‑paced multi‑disciplinary delivery team. This position will report to the VP of Software Development and will be the technical owner of the selected platforms.

• Meeting and delivering on our business partners’ priorities
• Working with the team to increase the velocity of deliverables by continuously identifying issues and blockers and working to remove them
• Ensuring quality of deliverables and continually delivering high quality solutions which meet and exceed operational thresholds
• Constantly ensuring the team innovates and transforms itself; focus on agility and responsiveness with a can‑do and engaged stance towards all stakeholders
• Working with other development managers to align on end‑to‑end deliverables and meet goals and objectives
• Perpetuating a learning culture and a high‑performance culture within the software development organization
• Acting as a change leader with strong emotional intelligence, able to influence and modernise ways of working without disrupting team cohesion
• Being technically credible and curious, respected by senior developers, comfortable challenging assumptions and eager to apply new tools and AI
• Execution‑focused, skilled at prioritising, removing blockers and turning strategy into results
• A collaborative communicator, able to manage across geographies (Canada, South Africa, Nigeria) and build alignment across teams. Business‑mindful – connects engineering work to measurable customer and company outcomes

• Eligible for employment in the United Kingdom

• Related degree or equivalent diploma or equivalent work experience (essential)
• 5+ years’ experience as a software development manager
• Technical ability to be respected by the development team
• Agile and iterative software development methodologies
• Managing one or more teams of 10+ resources
• Proven experience in the technologies we use such as containerisation, service‑oriented architecture, AWS (Services, Storage)

• Excellent communication skills
• Sound technical understanding
• Demonstratable proficiency in handling complex projects across multiple platforms and intricate dependencies
• Deep knowledge of troubleshooting, software development processes and ability to understand and implement client requirements
• Ability to analyse requirements and identify scope and nature of deliverables, guide yourself and other teams, and key stakeholders

• Medical aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half‑day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Hybrid working with access to office hubs as required
• Home office set‑up with laptop, monitor and other related items

• Cultivating talent: actively drives the development of skills and strengths within the team and recognises achievements. Coaches the team on procedures, technical issues and priorities. Leads and contributes to a positive team environment with open communication and clear goals. Listens to team members’ feedback and resolves…