Department Receptionist

Go back Cardiff and Vale University Health Board

The closing date is 06 January 2026

An exciting opportunity has arisen for a Receptionist to join the Cardiac Physiology Team based at the University Hospital of Wales.

The focus of the role will be providing Reception Services and being the first point of contact for both telephone and direct enquiries.

If you feel you could work within our friendly and forward-thinking department we would like to hear from you.

We are searching for an individual who share our values:

• Kind and Caring
• Respectful
• Trust and Integrity
• Personal Responsibility

Applications are invited from candidates who are enthusiastic, well-motivated and innovative, with good organisational and practical abilities.

You will need to have a comprehensive understanding of reception duties and administrative work, strong organisational skills including an eye for detail and proficient experience of using Microsoft Office Outlook, Word, Excel and PowerPoint.

The ability to prioritise your workload, process enquiries in a confidential and timely manner and to work effectively in a busy environment with a fast-paced work turnaround is essential for this role.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Candidates should possess well developed interpersonal and communication skills with an ability to support individual and team working.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is desirable for this post;
Welsh and/or English speakers are equally welcome to apply.

• GCSE grades C or equivalent in Maths and English
• NVQ Level 2 / 3 in Customer Service or equivalent or willing to work towards

• Previous reception or similar experience
• Experience of working in the NHS or healthcare environment
• Knowledge of PMS, D&T operating systems

• Excellent written and oral communication skills
• Organisational skills

• Understanding of Referral to Treatment Targets for Cardiac Diagnostic Services
• Understanding of Data Protection and maintaining strictest confidentiality

• Abilitiy to work individually and as part of team
• Calm under pressure
• Friendly, empathetic and approachable manner

• Able to travel to other UHB sites to provide office cover in a timely manner
• Flexible approach to the service
• Commitment to provide a high quality service
• Ability to speak Welsh

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cardiff and Vale University Health Board

University Hospital of Wales, Heath Park, Cardiff CF14 4XW

University Hospital of Wales, Heath Park, Cardiff CF14 4XW