School Receptionist

About The Role

Receptionist – Birchwood School – Cardiff

Full‑Time – 37.5 hours per week – Permanent – Term Time Only – £20,021.63 per annum

Birchwood is a specialist therapeutic school with a warm, nurturing environment where every day makes an impact. With small class sizes, highly supportive teams, and a strong child‑centred approach, you’ll be joining a community where your role is truly valued.

This is a busy and varied role perfect for someone who enjoys being at the centre of school life. Your responsibilities will include:

• Welcoming pupils, staff, visitors, and professionals with warmth and professionalism
• Managing the school’s reception area to ensure it is tidy, safe, and well‑presented
• Handling incoming calls, emails, and enquiries, directing them to the right people
• Assisting with general admin tasks such as filing, data entry, photocopying, and maintaining school records
• Supporting the Senior Leadership Team and wider staff with day‑to‑day administrative tasks
• Helping to prepare documents, letters, and basic reports
• Managing the visitor sign‑in process and ensuring safeguarding protocols are followed
• Reporting maintenance issues or concerns to the School Caretaker
• Supporting the implementation of Health & Safety and fire safety procedures
• Liaising with parents, external agencies, and Head Office in a friendly and professional manner
• Supporting the smooth running of the school through strong communication and reliability
• Being a positive, calm, and helpful presence throughout the day

Essential:

• Strong customer service or reception experience
• Excellent communication and interpersonal skills
• Confident using Microsoft Office and basic digital systems
• A friendly, welcoming manner and professional attitude
• Strong organisation skills and the ability to work under pressure

Desirable:

• Experience in a school or education setting
• Understanding of safeguarding and GDPR
• A qualification in customer service or administration

• A supportive, friendly team and a meaningful role in a specialist school
• Clear pathways for training and development
• Access to the Blue Light Card for retail discounts
• Health Plan (after probation)
• Employee Assistance Programme & wellbeing support
• Refer a Friend Scheme – earn up to £1,000
• A values‑led organisation where you’ll feel appreciated every day

If you’re an organised, welcoming individual who enjoys helping others and wants to be part of a school that truly makes a difference, we’d love to hear from you.

Apply today using the ‘Apply’ link and take the first step toward joining Birchwood School as our new Receptionist.

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