Customer Support Advisor - Health and Safety

Customer Support Advisor - Health and Safety

Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus Safe Contractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

As a Customer Service Support Officer (Known internally as Technical Support Officer) at Alcumus, you'll support the Audit Services team in the completion of desktop assessments of registered customer's accreditation documentation, and will provide technical support via phone and email to customers ensuring a first-class customer experience!

Department: Operations
Location: Cardiff, UK
Compensation: £24,800 / year

Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus Safe Contractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

As a Customer Service Support Officer (Known internally as Technical Support Officer) at Alcumus, you'll support the Audit Services team in the completion of desktop assessments of registered customer's accreditation documentation, and will provide technical support via phone and email to customers ensuring a first-class customer experience! You will work across our Safe Contractor product which provides UKAS accredited, contractor accreditation services to the contractor market.

You'll receive full onboarding and training as well as support to gain health and safety specific qualifications that are required for this role. This role is based in our office in Cardiff and will require 3 days a week working from the office.

What that means day to day

• Complete pre-audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.
• Working through a number of pre-audit checks of customer's information to ensure everything required is collated.
• Providing feedback to customers and collating any missing required information for the pre-audit checks.
• Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited.
• Provide health and safety advice and guidance to customers (full training provided).

What you’ll need to be successful Customer service, administrative experience and attention to detail are the most important skills for this role; you will spend a lot of time liaising with customers and verifying documentation ahead of the full audit cycle.

Our Customer Service Support Officers (Technical Support Officers) work as part of a close-knit team so it is important for you to be a team player, working well within a team setting and able to work towards a common objective with your peers. You may have some experience, or even an interest in health and safety or compliance, although this is not essential.

What you'll get in return Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle-to-work Scheme

Future Planning

• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• Linked In Learning License for upskilling & development

Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs.

Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role