Control Centre Operator

About the job

Telecare Cardiff is looking for a highly motivated individual to join their team of Control Centre Operators.

Handling a variety of Telecare and out of hours repair calls from start to finish, and operating alarm receiving software. This part‑time role is 28 hours per week with night, weekend and bank holiday enhancements where appropriate.

GCSE level or equivalent education.

Excellent communication and IT skills, with the ability to adapt and learn quickly.

A positive, customer‑focused attitude, and a genuine desire to help with plenty of empathy.

Ability to work a 24‑hour rotating shift pattern (morning, afternoon, night).

Welsh and other community languages are an advantage.

Temporary position until 31st December 2026.

Working pattern: 28 hours per week, part‑time.

Requires Disclosure and Barring Service standard check.

Safeguarding and child protection are key priorities. Applications are accepted in both English and Welsh;
Welsh applications will not be treated less favourably.

Job category:
Social Services – Adults

Department:
Housing & Communities

Working pattern/contract type:
Part Time Temporary