Customer Care Advisor

Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus Safe Contractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

This role sits within our customer care team and is vital to the daily operations of Alcumus Safe Contractor. You will be supporting our customers through their accreditation process with Alcumus, delivering the highest standard of service at all touch points of their journey, and collaborating closely with our wider business areas to continually improve the working environment.

Department: Customer Experience

Location: Cardiff, UK

Compensation: £23,810 / year

• Answering customer enquiries on live chat, via telephone or email within our committed time scale while ensuring customer satisfaction.
• Working autonomously and encouraging feedback and suggestions to enhance the customer experience.
• Informing customers of ways they can gain value from their membership with us and updating them on additional membership benefits.
• Sharing knowledge within the team and contributing in team meetings.

Customer service experience and attention to detail are the most important skills for this role. While previous experience working within a call centre environment would be advantageous, it is not a mandatory requirement. You will need to be confident in handling customer enquiries via telephone, webchat and email, and will have a proven track record in delivering excellent customer service and demonstrating the ability to drive value for both the customer and the organisation.

Our Customer Care Advisors work as part of a close‑knit team, so it is important to be a team player, working well within a team setting and able to work toward a common objective with your peers.

• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle‑to‑work Scheme
• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• Linked In Learning License for upskilling & development

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first‑stage interview via Microsoft Teams
  • Additional interview (likely face‑to‑face) with the stakeholders you’ll be working with closely in the role

Alcumus is proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.