Customer Service Support Officer

Overview

Alcumus is hiring a full-time Customer Service Support Officer (internally titled Technical Support Officer) to join its Audit Services team in Cardiff. This hybrid role blends customer service and compliance support, offering a chance to contribute to safer workplaces through Alcumus’ Safe Contractor accreditation platform.

• Location
  :
  Cardiff, Wales (Hybrid: 3 days/week on-site)
• Salary
  : £24,800 per annum
• Contract Type
  :
  Permanent, Full-Time
• Department
  :
  Operations
• Reporting To
  :
  Technical Team Manager

• Conduct pre-audit checks on customer documentation
• Identify missing information and provide feedback to customers
• Guide customers on improvements needed to pass audits
• Offer health and safety advice (training provided)
• Ensure documentation meets standards before full audit
• Maintain consistent quality and compliance processes
• Communicate via phone and email to support customer queries

• Strong customer service and administrative experience
• Excellent attention to detail and written English
• Confident handling enquiries via phone and email
• Ability to identify discrepancies and apply quality standards
• Team-oriented mindset with collaborative approach

• Interest or experience in health and safety or compliance (not required)

• Enhanced parental leave
• Generous annual leave
• Healthcare plan
• Annual Giving Day
• Cycle-to-work scheme

• Pension scheme with employer contributions
• Life assurance (3x base salary)
• Rewards program with discounts and cashback
• Linked In Learning license for development

• Response within 15 working days
• Interview stages:
  • Discovery call with recruiter
  • First interview via Microsoft Teams
  • Final interview (likely face‑to‑face) with stakeholders
• Adjustments available to support candidates during the process

Alcumus is an equal opportunity employer committed to building a diverse and inclusive workplace. All applicants are welcome, and transferable skills are valued even if not all criteria are met.

to apply via Alcumus’ careers portal. Early applications are encouraged due to high interest.