Head of Aftercare & Customer Experience; Residential
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2025-12-31
Listing for:
Fawkes and Reece
Full Time
position Listed on 2025-12-31
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading construction company in Cardiff is seeking a Head of Customer Services to lead their aftercare team. In this role, you'll manage customer relations during the warranty period, ensuring effective resolution of issues. Key responsibilities include leading the customer care team, coordinating remedial works, and collaborating with various departments to improve customer satisfaction. This position offers an annual bonus and a contributory pension scheme.
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