Expression of Interest - Customer Service and Complaints Assistant - Go.Compare

Go.Compare are award recognised insurers that have made insurance easier, provided great products and delivered outstanding customer service during the last year.

What you’ll be doing…

As a Customer Service Advisor, you will be the primary point of contact between the business and our customers. You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.

Experience that will put you ahead of the curve…

• You are a best in class customer service operator with experience in supporting customers within a contact centre environment or face to face.
• Experience of communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media.
• Proven general IT skills such as Word, Excel, Google Suite.
• Excellent attention to detail.

What's in it for you…

The salary for this position is up to £25,000 per annum. This is a Hybrid role from our Cardiff Office, working three days from the office, two from home.

• Uncapped leave, because we trust you to manage your workload and time.
• When we hit our targets, enjoy a share of our profits with a bonus.
• Refer a friend and get rewarded when they join Future.
• Wellbeing support with access to our Colleague Assistant Programmes.
• Opportunity to purchase shares in Future, with our Share Incentive Plan.

Who are we?

We’re Go.Compare, part of Future PLC. We’re a price comparison site passionate about finding our customers savvy insurance deals. We pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks.

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!