Senior Advice Officer; Landlord Services

SENIOR ADVICE OFFICER (LANDLORD SERVICES)

The Money Advice and Welfare Liaison teams are income maximisation specialists who deal with approximately 1100 people a month. Work is varied and can include anything from reviewing income and benefits, to debt, appealing benefits or emergency support. The teams are located in outreach locations and other Council sites across Cardiff and can deliver the services face to face in one of these locations or from the tenant’s home, or work can be done remotely via telephone or video call services.

This variety of working is pivotal to the success of the teams and is highlighted in the £1.1 million + of benefits identified a month.

The role of Senior Advice Officer (Landlord Services) is a role which will require supporting service users with their journey through benefits, income maximisation, debt or any enquiry which can be dealt with by the teams. A focus will be on Disability Benefits and the role will be supporting the already established Disability Benefit Support Team.

The Adviser will conduct appointments either face to face or via telephony services, ensuring that all enquiries are completed to a high standard and with further steps to be taken by the service user, if necessary.

The appropriate recording of information, outcomes and statistics will be required to maintain corporate and team Key Performance Indicators. The successful candidate will also follow the appropriate council procedures e.g. Attendance and Wellbeing, Leave, Lone Working.

The successful candidate will have a good knowledge of welfare benefits, social tariffs and discounts as well as knowledge and experience dealing with debt and disability benefit appeals. They should also have knowledge on benefit procedures and preferably will have experience of delivering this in a benefits related environment.

The successful candidate will also be responsible for managing their own caseload and referrals and experience of doing such is essential for this role. There will also be responsibilities for managing their own data and reporting back to the Money Advice manager ensuring targets are achieved so good IT skills and working on multiple systems will also be required.

The successful candidate will be based in Central Library Hub, however due to the nature of the role appointments can be completed in a number of locations so good diary management and communication will be an essential part of your day to day.

This post is subject to Disclosure and Barring Service Enhanced checks.

This vacancy is suitable for post share.

You will be required to work on a rota basis to include Saturdays and weekends: shifts will be variable according to needs of the service.

The location of work may vary.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

If you would like an informal conversation about this role prior to application, please contact Carlos Ruiz on .

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our
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Job Category Customer Services

Department Housing & Communities

Working Pattern/Contract Type Full Time Permanent