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Technical Support HelpDesk/Support

Hybrid Customer Service Team Lead – Strategy & Coaching

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Free-Work UK
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 35000 - 40000 GBP Yearly GBP 35000.00 40000.00 YEAR
Job Description & How to Apply Below
A growing technology company in Cardiff is seeking a Customer Service Team Lead to manage customer support operations. This role involves analyzing procedures, handling support tickets, and leading a team to promote efficiency. Candidates should have strong technical skills in SQL and experience with Jira Service Management. The position offers a hybrid work model, competitive salary between £35,000 - £40,000, and opportunities for personal autonomy within a supportive environment.
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