Customer Service & Licensing Officer

Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management tasks. The service was established in November 2015.

Rent Smart Wales benefits from web based systems designed with the customer in mind, contact centre telephone technology, partnership arrangements with the 22 authorities across Wales and is being supported by a comprehensive marketing campaign being led by Welsh Government.

We are looking to recruit a number of enthusiastic individuals to join our Contact Centre Team as Customer Service Officers to assist in providing a high standard of customer service to our service users via telephone and email in a Contact Centre environment.

Customer Service Officers are required to support and advise a wide range of customers, both internal and external. The post holders will ensure that our customers receive the highest level of customer service and that their enquiries are resolved at the initial point of contact, where possible.

The successful candidate will have experience of working in a Call/Contact Centre environment, be customer focussed, have excellent communication, planning, prioritisation and analysis skills, be an excellent team player and take an enthusiastic and take a responsible approach to all tasks.

This role is office based at County Hall, Cardiff. This vacancy is suitable for post share.

If you would like an informal conversation about this role prior to application, please contact Sarah Griffin .

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

• Recruitment Pack
• Employee Charter
• Recruitment of Ex-Offenders Privacy Notice

Job Category Customer Services

Department Customer Services

Working Pattern/Contract Type Full Time Permanent