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Bilingual

Bilingual Call Centre Team Leader – Welsh

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Cyngor Caerdydd/Cardiff Council
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Bilingual
  • Management
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A local government authority in Cardiff is seeking an experienced Team Leader for their Contact Centre. In this role, you will manage a team providing customer service and licensing support, with a requirement for proficiency in Welsh at Level 4 Advanced. Your responsibilities include supervising staff, handling inquiries, and working with management to enhance service delivery. If you have a customer-focused approach and relevant supervisory experience, we encourage you to apply.
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