Customer Service & Licensing Officer; Call Centre

CUSTOMER SERVICE & LICENSING OFFICER (CALL CENTRE)

Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management tasks. The service was established in November 2015.

We are looking to recruit a number of enthusiastic individuals to join our Contact Centre Team as Customer Service Officers to assist in providing a high standard of customer service to our service users via telephone and email in a Contact Centre environment. Customer Service Officers are required to support and advise a wide range of customers, both internal and external.

The post holders will ensure that our customers receive the highest level of customer service and that their enquiries are resolved at the initial point of contact, where possible.

The successful candidate will have experience of working in a Call/Contact Centre environment, be customer focussed, have excellent communication, planning, prioritisation and analysis skills, be an excellent team player and take an enthusiastic and responsible approach to all tasks. This is a Welsh Essential Position, which means that the successful applicant must be able to communicate effectively in spoken and written Welsh to a Level 4 Advanced standard.

A link to the descriptions of the Welsh Language abilities required can be found below.

This role is office based at County Hall, Cardiff. This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

If you would like an informal conversation about this role prior to application, please contact Sarah Griffin .

The successful applicants should be able to communicate effectively in Welsh to Level 4 – Advanced.

Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:

• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice

Job Category Customer Services

Department Customer Services

Working Pattern/Contract Type Full Time Permanent